Level 3 On-Premise Infrastructure Support Engineer

About Chamonix:

Welcome to Chamonix IT Solutions, where innovation meets passion. We’re an end-to-end technical services provider committed to helping businesses excel in the digital era. Established in 2010 and recently acquired by Synechron, a global consulting firm delivering industry-leading digital solutions, we’re poised for significant growth! Our local, dedicated team of 150 professionals specialises in guiding our clients through transformative journeys—from groundbreaking digital transformations to comprehensive technical delivery and ongoing managed support.

Situated in South Australia’s premier innovation hub, Lot Fourteen, we’re at the epicentre of technological advancement. Our dynamic team is the cornerstone of our success, driven by a culture of collaboration, continuous learning, and a relentless pursuit of excellence. At Chamonix, we are not merely keeping pace with the market; we are leading it, delivering exceptional outcomes that empower our clients to stay ahead of the curve. Join us and be part of a journey where the future is shaped daily.

The role:

As a Level 3 On-Premises Infrastructure Support Specialist, you will be a senior member of our support team, providing expert-level guidance and resolutions for complex on-premises infrastructure challenges. Supporting a client in the defence industry, you will work hybridly between the CBD, Outer Harbour, and home, and be responsible for:

• Providing advanced technical support for complex on-premises infrastructure-related issues

• Lead troubleshooting efforts for intricate infrastructure problems, collaborating with Level 2 support and other teams.

• Manage incident response for infrastructure-related issues, identifying root causes and implementing preventative measures.

• Maintain detailed documentation of infrastructure configurations and troubleshooting processes.

• Collaborate with clients to understand and support their advanced infrastructure needs.

Required skills and experience:

You’ll bring a minimum of 5 years hands-on experience providing advanced support for on-premises infrastructure technologies. This includes:

• Advanced expertise in on-premises infrastructure technologies, including server management, networking, and storage.

• Strong leadership in diagnosing and resolving complex infrastructure issues.

• Effective collaboration with Level 2 support and cross-functional teams.

• Client-focused with strong communication and customer service skills.

• Proficiency in the below technologies and tools:

o VMware Infrastructure Services (vSphere 7+)

o Windows Server

o Linux Server (RHEL and Ubuntu)

o VDI (VMWare Horizon)

o Networking (Fortinet Firewalls, Cisco/Aruba switching and wireless)

o Azure Infrastructure – desirable

Please note these opportunities requires an Australian Citizen with the ability to pass a Security Clearance.

What makes us a great place to work?

At Chamonix, we value our culture and believe it is essential to our continued success. We bring together top best technical experts, driving innovation and collaboration at every level. We are proud to foster a supportive, driven, flexible, and inclusive environment that empowers our people to grow, learn, and achieve their personal and professional goals. Recognised as a Great Place to Work 2023/24 and an Australian Business Awards Employer of Choice Winner 2023, we are dedicated to investing in our employees and offer a range of holistic perks and benefits to support individual needs, including:

• Competitive salary package

• Hybrid working model and flexible hours (client dependent)

• Centrally located offices in Adelaide CBD with end-of-trip facilities (situated at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts)

• Extensive professional development opportunities, including annual professional training allowance, Lunch and Learns, paid training and exam leave

• Annual technology allowance

• Mentoring and career progression opportunities

• Discounted health insurance, anniversary gifts, corporate discounts on various products and services

• Recognition program and annual bonus scheme

• 13 weeks of paid parental leave for the primary caregiver and 2 weeks for the secondary care giver

• Employee Assistance Program

• An active social club, Friday drinks and various social events scattered throughout the year

Chamonix IT empowers businesses to excel through transformative IT services. With expertise that spans Advisory, Cloud & Infrastructure, Application Innovation, Security, and Managed Services, we enable organisations to remain competitive and innovative in an ever-evolving landscape.